Terms of Use for Supria Workspaces

1. Scope

These Terms apply to access to and use of Supria Workspaces and the features made available to the customer. Users must comply with these Terms, applicable policies and the rules established by the organization administering the environment.

2. Order of precedence

Where a contract, proposal, purchase order, amendment, security addendum, data processing agreement or other specific instrument has been entered into with Supria, that instrument controls over these Terms to the extent of any conflict regarding its subject matter.

3. Responsible entity

4. Accounts, identity and access

Access is limited to users authorized by the customer. Each user must use their identity legitimately, follow their organization's security policies and protect credentials, tokens and other access mechanisms.

The customer is responsible for administering users, permissions and access under its control, subject to contracted features and enabled integrations.

5. Permitted use and restrictions

Supria Workspaces must be used for authorized business purposes. Users may not:

• access data, environments or features without authorization;
• bypass security, authorization or access controls;
• introduce malicious code or deliberately interfere with service availability;
• copy, modify, decompile, reverse engineer or exploit the software beyond what is permitted by law or authorized in writing;
• use the platform to violate third-party rights or applicable law.

6. Customer data and content

Business data entered or integrated by the customer remains under the customer's ownership and control. Use of Supria Workspaces does not transfer ownership of the customer's business content to Supria.

Supria may process data needed to provide, protect, integrate and support the service under applicable instruments, authorized configurations and law. Upon termination, export, return, retention and deletion procedures are governed by the applicable agreement and the Supria Workspaces Privacy Policy.

7. Integrations

Integrations with third-party systems, APIs, applications or files depend on available capabilities, contracted scope and customer-granted authorization. Third-party services remain subject to their own terms, licenses, limitations and policies.

8. Product, updates and evolution

Supria Workspaces is an evolving SaaS platform. Features may be updated, improved, replaced or reorganized over time. Specific commitments regarding scope, customization, integration, schedule or delivery exist only when expressly formalized.

9. Support and availability

Support conditions, service levels, hours, channels and availability commitments are those set out in the subscription, proposal, contract or documentation applicable to the customer. These public Terms do not expand a customer-specific SLA or contractual obligation.

10. Platform intellectual property

The software, architecture, code, brand, interfaces, components, documentation and Supria developments remain protected by intellectual-property rights.

Subscription to Supria Workspaces grants a right to use the platform for the applicable contract term and scope and does not transfer source code or other proprietary assets unless expressly provided in a specific instrument. These Terms do not transfer ownership of the platform to the customer or users.

11. Privacy and security

Product-related data processing is described in the Supria Workspaces Privacy Policy. Additional security and privacy requirements may be included in customer-specific instruments.

12. Suspension and termination

Access may be suspended or terminated as provided in the agreement, upon subscription expiration, an authorized request, a legal requirement, or when necessary to protect the security and integrity of the environment. Where applicable, procedures and rights in the customer agreement control.

13. Warranties and liability

Warranties, limitations of liability, indemnities and remedies applicable to the commercial relationship are defined primarily in the applicable contract or acquisition instrument.

In the absence of a specific provision, the warranties and limitations permitted by applicable law apply. These Terms do not exclude liability that cannot legally be excluded.

14. Microsoft Marketplace and other channels

Where Supria Workspaces is acquired or accessed through Microsoft Marketplace or another authorized channel, the terms presented in the corresponding acquisition process also apply. If terms conflict, precedence is determined by the instruments applicable to the transaction.

15. Governing law

Governing law and jurisdiction are determined primarily by the applicable contract or acquisition instrument. If no specific provision applies, these Terms are governed by the laws of the State of Florida, and disputes will be subject to the state or federal courts located in Miami-Dade County, Florida, unless mandatory law requires otherwise.

16. Contact

General product questions should use the support or relationship channels applicable to the customer. Privacy questions may be sent to our Data Protection Officer.